How can we help?

Yes. You sign up with an email address and a password, then confirm your email. Your account is what keeps your notes safe and the same on every PC.

Skedaddle starts with a generous free trial, so you can use the full app before paying anything. After that it's a subscription, billed monthly or annually, whichever suits you. Current prices are shown on its Microsoft Store listing.

Subscriptions are bought through the Microsoft Store, so billing, renewals, switching between monthly and annual, cancellations and refunds are handled by Microsoft. Manage them from your Microsoft account’s Services & subscriptions page. If you don’t want to continue after your free trial, cancel there before it ends. We never see your payment details.

Install Skedaddle from the Microsoft Store and sign in with the same account. Your lists, notes, pictures and settings appear automatically and stay in sync.

Yes. Skedaddle works from a copy on your computer, so you can keep going without a connection. Your changes sync as soon as you're back online.

In your account, hosted securely in Europe. Only your signed-in account can read or change them; there’s no sharing, and no ads or tracking. The details are in our privacy policy.

Email admin@vertigras.com from the address you signed up with, and we’ll help you get back in.

Email admin@vertigras.com from the address you signed up with. We delete your account and everything in it within 30 days, and from backups within a further 90 days. Signing out only clears the copy on that PC; it doesn’t delete your account.

Skedaddle can be driven entirely from the keyboard. Email admin@vertigras.com and we’ll send you the printable cheat sheet.

Yes. You sign up with an email address and a password, then confirm your email. Your account is what carries your progress, bookmarks and favourites between devices.

TomeVox starts with a generous free trial, so you can use the full app before paying anything. After that it's a subscription, billed monthly or annually, whichever suits you. Current prices are shown on its Microsoft Store listing.

Subscriptions are bought through the Microsoft Store, so billing, renewals, switching between monthly and annual, cancellations and refunds are handled by Microsoft. Manage them from your Microsoft account’s Services & subscriptions page. If you don’t want to continue after your free trial, cancel there before it ends. We never see your payment details.

Install TomeVox, sign in with the same account, and add the same audiobooks there. Your place in each book, your bookmarks and favourites follow you.

Never. Your audio files stay on your computer, and TomeVox never uploads, copies, moves or re-tags them. Only your progress and library details sync to your account.

m4b, m4a, mp3, aac, ogg, opus, flac and wav. For ogg and opus, Windows also needs Microsoft's free Web Media Extensions from the Microsoft Store.

Windows can't play some formats faster than 1×; flac, opus and ogg are the usual ones. TomeVox asks Windows what each file supports and only offers speeds that will actually work.

Your progress, bookmarks, favourites and settings are in your account, hosted securely in Europe, and only you can see them. Your audio files, library and logs stay on your computer. The details are in our privacy policy.

Email admin@vertigras.com from the address you signed up with, and we’ll help you get back in.

Email admin@vertigras.com from the address you signed up with. We delete your account and everything in it within 30 days, and from backups within a further 90 days. Factory reset in TomeVox’s settings clears it from that computer, but doesn’t delete your account.

TomeVox keeps its newest 20 log files in its data folder. Attach the most recent one to your email. Logs can include file names and book titles, so only send one if you're comfortable with that.